Safety and security around Covid-19 | The Grand Brighton Skip to main content

We are now open and are located within a Tier 2 area. Please refer to the government website for up to date restrictions.

Explore the possibilities for safe stays

An update from our team on how we've prepared for re-opening

A message from our team...

We're delighted to be welcoming guests back to The Grand Brighton.

Watch our new video to hear from our team about our re-opening and discover what measures we're taking to ensure your comfort, confidence and happiness when you stay with us this autumn and beyond...

On 2nd December we re-opened our bedrooms, alongside a fabulous room service offering and dining in our restaurant spaces for both residents and non-residents. Guests can also now enjoy a specially created a la carte breakfast, which will be served in our newly refurbished Albert Room or available as room service. We are now taking bookings in line with current guidance in our restuarant, bar & lounge, and are serving our classic afternoon tea alongside an updated selection of all day dining, Sunday lunch, and set menus. Please note that for both residents and non-residents, bookings will be necessary to dine in the hotel. Additionally, you can make the most of your time outside with our takeaways.

We spent lockdown working on our processes and measures to ensure that, when we could open our doors, it was with the confidence that we were able to do it safely. We’ve updated our action plans and have made an overview of what we worked on available below.

With thoughts and best wishes from all of our team, to all of you.

We hope to see you soon.

The Grand Brighton team x

From training, service and delivery, to cleanliness, food and technology, we have ensured that we were as readily prepared as possible to deliver a safe, secure and flexible exceptional customer experience.

Please be aware that face coverings for our staff and guests are now mandatory in the hotel. You will be asked to wear a face covering when moving around any public area, this can be removed when seated for the consumption of food or drink, but should be put on afterwards. Thank you for your co-operation.

Whenever your time of arrival may be, we will be operating in line with the current government restrictions. As per current restrictions, our restaurant and bar will be closed by 10pm. The last restaurant sitting is 8.15pm, and last drinks orders are 8.45pm. Bookings will be limited to a maximum of 6 people. All bookings and visits will require track and trace contact details and should be pre-booked.

TV at The Grand Brighton

TRAINING & TEAM

We have implemented specialist training for our service and delivery teams to ensure a best in class and secure experience. Our team all complete return to work training and a new induction process, plus a health survey each morning.

Phone at The Grand Brighton

SERVICE & DELIVERY

Following an independent risk assessment, we have updated our service and delivery plans and processes, and implemented screens and directional sigange to adhere to safe distancing - enabling you to 'go with the flow' and enjoy your stay. Sanitisers are readily available at various stations within the hotel and we encourage regular usage of them. 

Toiletries at The Grand Brighton

CLEANLINESS

Our cleaning schedules have been reviewed and enhancements made to our already incredible standards. Common touch points are sanitised every 15 minutes using a chemical-free, sustainable sanitiser - including door handles and lift buttons. Room attendants now have double the time to carry out detailed room cleaning, and bathroom attendants monitor our facilities.

Tea at The Grand Brighton

FOOD & DRINK

We have reviewed our entire offering - from how we work with our suppliers and the way you place an order, to the preparation and delivery of your items. We are offering room service breakfasts, pre-booked dine-in lunches and dinners, room service and takeaways.

We will follow any further guidance and recommendations as they are available, so that together we can be confident we have a clear and consistent industry-wide approach.

Bathrobe at The Grand Brighton

CUSTOMERS

If you experience any COVID-19 symptoms prior to your arrival, please contact us to re-arrange or cancel your stay, with a full refund. If you are experiencing any of the currently recognised symptoms, please do not travel to the hotel.

WiFi at The Grand Brighton

TECHNOLOGY

You may notice that we have reduced some of the touchpoints in our rooms. When you arrive, you will be provided with details about our free Wi-Fi, digital information, online newspapers and magazines, and our payment process.

Lamp at The Grand Brighton

EXPERIENCE

Your temperature will be checked through a non-intrusive camera on your entrance into the hotel. A member of our team will greet you and advise you of our check-in process. Please keep a safe distance from others and follow our directional signage. 

We are now taking flexible reservations

...and we are only a phone call away

Choose our ‘best flexible rate’ and no payment will be taken prior to your stay. You can also amend or cancel your booking until 12pm on the day of your arrival with no charge. When you book directly with us you’ll enjoy a complimentary bottle of wine in your room, access to special offers and extra perks, and you’ll experience exceptional flexibility; however, regretfully, we are not able to manage or amend any bookings made via a third party. So, for the most flexible terms and ease of amending your reservation, please book directly with us.

Bedroom at The Grand Brighton

Best flexible rate

No payment will be taken prior to your stay.

Attractions near The Grand Brighton in East Sussex, United Kingd

Amend or cancel

Until 12pm on the day of your arrival with no charge.

Book direct

Enjoy a complimentary bottle of wine in your room.

You can speak to our team on the phone. Many of our team members are still working, and our reservations, meetings and events teams are just a phone call away. Whether you'd like to discuss a current booking, make a new reservation, or you have a question, just give us a call on +44 (0)1273 224300 and we'd be delighted to talk.

Back to top