UPDATE - Tuesday 24th March 2020:
Following the government directive of Monday 23rd March, we are now closed until further notice. If you have a future individual bedroom booking with us you will be contacted in due course to ask whether you would like to postpone your stay or cancel with us, along with details of refunds that are being offered and how we are processing them for you. Please bear with our team whilst we work through our lists as efficiently as possible.
To our guests and customers, we couldn’t do any of what we do without you. We are forever thankful for your un-wavering support, which we never take for granted. Please follow us on social media, and sign up to our newsletters to stay in touch.
With all best wishes to you and yours for the coming months, keep positive, stay healthy and support each other.
We will get through this together, and when we reopen, we will be warmly welcoming you back.
All the very best,
As of 23rd March, we have also updated our cancellation policy in order to support our guests during this difficult time:
- Flexibility for existing reservations to be modified or rescheduled up to 24 hours before arrival, which currently applies to all arrivals before 30th June 2020, and will be reviewed ongoing. This also applies to all Advanced Purchase and Promotional rates which are normally 'non-cancellable'
- The same flexibility applies to guests who have booked via third parties, but guests will need to liaise directly with that third party
- Conferences and groups are being reviewed on an individual basis and are advised to contact our event team directly