The Grand Brighton Privacy Policy

Privacy Policy, Cookies and Site Tracking

The Grand Brighton and Richmond Hill Hotel respects your privacy. Protecting your personal data such as name, date of birth, address, email address, telephone number etc…is paramount within our business.

This Privacy Policy relates to the collection, processing and use of your personal data if in so far as the information is amassed while using our websites. When handling this data, we will take into full account the relevant legal data protection regulations and the following principles.


1. DATA AVOIDANCE AND DATA MINIMISATION
We will observe the principles of data avoidance and data minimisation. That means that we will collect; process and use as little personal data as possible and for marketing purposes only handle, process and use data that the user has given us permission to use.

2. PERSONAL DATA AND CONSENT
We will collect, process and use your personal data only if this is necessary for substantiating, implementing or terminating a contractual customer relationship or similar. In addition, we will only collect, process and use your personal data following your prior consent.  Your personal data will only be used for the purpose and to the extent to which you have consented. For example, if you consented to receive information on the Spa via our email news sign up, you will NOT be contacted with news on any other services.

3. REQUEST TO DELETE DATA

You can request that we delete your data at any time. On receipt of your removal request your data will be deleted. Requesting removal of your data should be sent to the following email address: marketing@grandbrighton.co.uk or via the unsubscribe link at the bottom of the emails we send you. Collection of your data may re-occur should you use our website in the future and consent to us contacting you.

4. AUTOMATICALLY GENERATED DATA
When visiting the pages on our websites personal data may be automatically processed. Typically, this relates to the name of your internet provider, your IP address, the browser you are using, your operating system, which web pages you visited within our website and from the website from which you may have accessed our website. In all the above mentioned cases the processing of such data is carried out anonymously, that is to say it is impossible to assign and therefore identify any individual person from this collected data.

5. USE OF COOKIES & SITE TRACKING PIXELS
The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your device’s hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our website, making it more convenient for you. Both websites use cookies so that we can serve you better. Our website uses visitor tracking software including Facebook Pixels that will use cookies to track information about how visitors come to the website, which pages they visit, and other actions that visitors make whilst on the website. This data is then used in order to improve the user experience of the website and ensure you receive relevant information from us via our Display, Facebook and Instagram adverts. All user data collected in this manner is anonymous and does not capture any personal information. Should you wish to do so, you can refuse cookies by disabling them in your web browser's settings. Most website browsers are defaulted to accept and maintain cookies and you can set your website browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it or not. For more information on Do Not Track settings you may find the following website helpful - https://allaboutdnt.com.

For our full cookie policy click here

6. THIRD PARTY ACCESS TO YOUR PERSONAL DATA
The collection, processing and utilisation of personal data is carried out by The Grand Brighton and Richmond Hill Hotel and by service providers authorised by us. We will ensure that service providers adhere to the most current legal data protection obligations.  There may be instances whereby the data you have consented for us to use, is utilised by both The Grand Brighton and Richmond Hill Hotel. Where this is the case, it will be clearly outlined at the time of collection within the data submission form. We will not sell, rent or trade your data or use it for other means. Only in rare circumstances where there is a legal requirement, as well as obligations to notify, will your data be passed on to government authorities.

7. SECURITY
We have enforced technical and organisational measures to protect your data against loss, alterations, theft or access by un-authorised third parties. All data used is stored in safe systems that can only be accessed by authorised individuals accessing it for the purpose that has been consented to.  

8. DELETION AND BLOCKING
We will delete your personal data when the associated business objective ceases to apply or when the relevant legal data protection regulations call for this. For instance, we will delete the data collected for a competition if you have not consented to your data being collected, processed and used for any other purpose. In cases of consent being given, we will delete your data following the retraction of your approval or the discontinuation of the purpose of your consent.

9. ALTERATIONS TO THIS PRIVACY POLICY
We keep this Privacy Policy constantly up-to-date. As a result, it may be necessary to adapt this policy to accommodate any factual or legal changes to the basic conditions. By using our websites you have accepted these adaptations.

10. ACCESSING YOUR RECORDS

You have the right to request a copy of the data which The Grand Brighton and Richmond Hill Hotel hold.  If you wish to receive a copy of this information, please email marketing@grandbrighton.co,uk or write to the Marketing Department, The Grand Brighton, 97 -99 King’s Road. Brighton, BN1 2FW.

View our Candidate Privacy Policy here.

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